Useful recommendations for a trouble-free stay in the Czech Republic
In order that your stay in the Czech Republic will not be spoilt by any complications, please adhere to the following warnings. The overwhelming majority of tourists leave our country satisfied, so why spoil your memories with an unpleasant experience?
1. Do not give pickpockets a chance
Sites attractive to tourists draw not only visitors but also thieves. They are quick to take advantage of any situation when you are not paying full attention to your personal belongings in order to make some of them their own. Pay particular attention to your belongings, therefore, in places where many people congregate, such as the public transport system, clubs and popular tourist sites. Extra police are sent onto the streets of Prague throughout the tourist season and they are prepared to help resolve any problematic situation.
Where to look for help: In the case of thefts, go to the local police. Your country’s embassy will help you with arranging replacement or emergency documents (www.mzv.cz).
2. Only exchange money in certified places
Every traveller, even if he or she has only a little experience, knows that exchanging money in the street never pays! The safest way is to exchange in a bank or in the hotel exchange office. Exchange offices in the town centre are more advantageous as they offer the best exchange rates. For your security, however, always verify the final amount that you receive from the exchange office. An extremely favourable exchange rate, for example, may be available only for exchanging more than a set amount (for example, 100 euro), or fees may be added for the exchange. Every exchange office must always indicate such information in several languages; however, it frequently happens that tourists do not digest this information (for example, because it is intentionally provided in small writing). Also, do not forget that the exchange rate for buying and selling must always be displayed in exchange offices in the Czech Republic!
Where to look for help: Exchange offices receive their licences from the Czech National Bank, and their activities are controlled by the Czech Business Inspectorate (www.coi.cz)
3. Prague taxis are already safer
The negative publicity that has been given to Prague by some of the city’s taxi drivers has given the city a bad name throughout the world. Complaints about dishonesty have fortunately declined over the recent past. This has also been helped by the “Taxi Fair Place” campaign. On information panels marked with this symbol, you can find out how much a journey will cost you from a fixed point to the centre or to well-known tourist sites. Prague City Hall regulates the fees and has set maximum prices as follows:
- A one-off starting payment of CZK 40
- For a journey within the territory of Prague, CZK 28 / 1 km
- Waiting at CZK 6 / 1 minute
Recommendation: Choose a car displaying a licence number, the name of the company and a list of prices. These prices must agree with the taxi’s meter; after finishing your journey always ask for a receipt. Where possible, book a taxi by means of a radio dispatching service, where you will be notified of the price beforehand. Your hotel or any information centre will be happy to provide you with a contact number.
Of interest: Three pre-appointed companies handle passenger transport at Prague’s Ruzyne International Airport (more on www.prg.aero). The register of complaints that Czech Tourism has at its disposal indicates that taxi services are a typical Prague problem. But if you take care, you will come to no harm.
Where to look for help: Prague City Hall, taxi service department (www.praha-mesto.cz)
4. Tipping in restaurants
In the Czech Republic, it is considered a good habit to leave 10% of the cost of the meal as a tip for restaurant service. In some establishments, this sum will appear as a separate item on your bill. Information as to whether you will be charged a fee for service will always be found on the menu or on other official printed matter. Your waiter or waitress must present a receipt for the entire amount paid. Should your attendant not provide you with a bill for the whole amount, and ask you for a separate payment outside of the bill, then he or she is probably attempting to illegally increase the bill. Should you disagree with the bill you should ask for an explanation from the restaurant manager, as the owners often do not know that their personnel are increasing their earnings in this way.
Where to look for help: Czech Business Inspectorate (www.coi.cz), Association of Hotels and Restaurants (www.ahrcr.cz)
5. Travelling on public transport
Travelling on the public transport system can save you not only time but mainly money. That is, however, only in the case that you are travelling with the correctly stamped travel documents. After boarding your means of transport (bus, tram or metro), it is necessary to get your ticket stamped. Only in this way is the ticket valid and you will not run the risk of a war of words with a ticket inspector. Do not count upon not running into the inspector, as it will definitely cost you dearly. The fine is more than 20 times the price of a single ticket.
Where to look for help: Appropriate transport undertaking: Prague (www.dpp.cz), Brno (www.dpmb.cz), Ostrava(www.dpo.cz), Pilsen (www.pmdp.cz)
6. Unpleasant personnel, unsatisfactory service
In the course of your stay, were you unsatisfied with the level of service at your hotel, restaurant, travel office or elsewhere? Please, try to solve your complaint directly on the spot with the manager or director of the given establishment. In this case you will still always have the possibility of obtaining better service, whereas after your return home you may only ask for redress circuitously from the senior manager of the institution.
Where to look for help: At the relevant hotel, restaurant, or business premises of the service. If need be, you can also contact the Association of Hotels and Restaurants (www.ahrcr.cz), or the Association of Travel Agents (www.accka.cz, www.ackcr.cz
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